Frequently Asked Questions
Orders and Returns
Once your order ships we will send you a tracking code to track your shipment. It will also appear in your order status page. If your order becomes damaged or lost in transit, please contact us and we will help work with the carrier to resolve the issue.
Custom embroidered items may take one to two weeks for completion, and team name caps can take 4-6 weeks for the group order to process. Items ordered with embroidery or team name caps will ship according to your chosen method when the entire order is ready.
It depends on where you are. Typically we are able to process orders within 1 business day. At checkout you'll be able to see an estimated delivery date based on our typical processing times and your selected carrier option. These dates aren't guarantees, but they're usually pretty accurate.
Keep in mind items with embroidery, or customized name caps, take longer to process as noted on those product pages. Items ordered with embroidery or custom caps will be held to ship together.
See our full return policy for all the details.
The quick version: The item needs to be sent back to us within 30 days in new condition. We are happy to provide a pre-paid return label. If for any reason we've made a mistake on your order, we will always fix it quickly and cover all shipping. Contact us to get the return or exchange process started.
Items that are ineligible for return or exchange are: items used in the water, tech suits, and customized items (embroidery, team logo items, name caps).
Not at this time. Currently we are only able to ship to customers within the US.
All our swimwear, apparel, and sized items come with sizing charts on the product page to find an appropriate fit. For sport swimming, we recommend meet suits fit tightly with no wrinkles, practice suits fit comfortably, and tech suits fit about as tight as you can squeeze into for compression (Generally, 1-2 sizes down from your meet suit depending on the type of tech suit).
Size charts can only get you so far though, and every body is different. We're happy to answer any questions about sizing, either through phone or email. We also allow returns and exchanges (with the exception of technical suits and customized items) within 30 days so that you can be confident in your fit. Please see our full return policy for details.
The best way to buy goggles is to buy them in person, even if that means not shopping with us. We mean it: goggles are not one size fits all, and it's highly subjective to your bone structure. The best goggles for you are whichever goggles won't leak. If you do buy online, we recommend testing the goggle's seal before using them so that they can be returned.
To test goggles, hold them up to your eyes without putting on the strap. Lift your eyebrows (like you are surprised) and press the goggles into your eyes until they seal. Make sure the gaskets are clear of eyebrows and other hair that might break the seal. Let the strap dangle. Now let go. The goggles should stay sealed to your face on at least one side.
Note for parents and swimmers: Goggles coming off on a dive are a technique issue, not a fit issue. It has to do with the angle the head is hitting the water - if the head is up the water breaks against the goggles and pushes them down. Keep that head tucked in! Your coach has the details.
Submit your team code on the team store page and you'll be given a link to your team's private store. If you do not know your team code, we can help you find it.
Any purchase that you place through our online store while logged in to your customer account is eligible for 5% cashback in online store credit. Always ensure you are logged in. Once your purchase is complete your store credit will be automatically applied - simply check your Account page or the floating Rewards icon to check your balance.
No, sorry - our walk-in store and online stores are using two different sales systems. Currently we do not have a way for the employees at our retail location to access or modify your online store credit at checkout. We're working on it, but this is a new feature for us - at the moment the store credit is earned and used online only.
Store credit cannot be applied retroactively to past purchases made without being logged in to your Xtreme Swim Rewards member account.
Have a different question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.