Product Information
All our swimwear, apparel, and sized items come with sizing charts on the product page to find an appropriate fit. For sport swimming, we recommend meet suits fit tightly with no wrinkles, practice suits fit comfortably, and tech suits fit about as tight as you can squeeze into for compression. Size charts can only get you so far though, and every body is different. We're happy to answer any questions about sizing, either through phone or email. We also allow returns and exchanges (with the exception of technical suits and customized items) within 30 days so that you can be confident in your fit. Please see our full return policy for details.
The best way to buy goggles is to buy them in person, even if that means not shopping with us. We mean it: goggles are not one size fits all, and it's highly subjective to your bone structure. The best goggles for you are whichever goggles won't leak. If you do buy online, we recommend testing the goggle's seal before using them so that they can be returned.
To test goggles, hold them up to your eyes without putting on the strap. Lift your eyebrows (like you are surprised) and press the goggles into your eyes until they seal. Make sure the gaskets are clear of eyebrows and other hair that might break the seal. Let the strap dangle. Now let go. The goggles should stay sealed to your face on at least one side.
Note for parents and swimmers: Goggles coming off on a dive are a technique issue, not a fit issue. It has to do with the angle the head is hitting the water - if the head is up the water breaks against the goggles and pushes them down. Keep that head tucked in! Your coach has the details.
Please see our blog post on this subject: Swimsuit Care 101
Orders and Returns
Once your order ships we will send you a tracking code to track your shipment. If your order becomes damaged or lost in transit, please contact us and we will help work with the carrier to resolve the issue. Note: Custom embroidered items may take one to two weeks for completion. Anything ordered with embroidery will ship according to your chosen method when the embroidery is completed.
Name cap orders work a bit differently than normal purchases as they are a bulk team order due to minimums set by the printer. Name caps are available for a limited time. After that period, we close new orders and submit all the names for a team to the cap printer. Once caps are printed and shipped back to us, we then distribute them by your chosen pick-up or purchase method. (If in store pickup is selected, sometimes coaches will distribute them personally from the pool.) It most often takes 3 to 6 weeks from the time group orders are closed depending on printer availability. We recommend purchasing custom caps separately from other items - items purchased at the same time as name caps will be held until caps are received and the full order can be completed.
See our full return policy for all the details. The quick version: The item needs to be sent back to us within 30 days in new condition (no wearing in the pool). If we screw up the order we'll send you a return label. If you need a size exchange or no longer want something it's up to you to pay shipping. If it's customized, we can't return it. Contact us to get the return or exchange process started.
Returns and exchanges are not accepted on customized items - this might include team logo swim suits, custom tees, name caps, and embroidered items. These items are made to order and we do not store these items ready made for teams. We strongly encourage you to reach out by phone or email with any sizing questions you may have prior to placing an order for a customized item.
Rewards Program
Any purchase that you place through our online store while logged in to your customer account is eligible for 5% cashback in online store credit. Always ensure you are logged in. Once your purchase is complete your store credit will be automatically applied - simply check your Account page or the floating Rewards icon to check your balance.
No, sorry - our walk-in store and online stores are using two different sales systems. Currently we do not have a way for the employees at our retail location to access or modify your online store credit at checkout. We're working on it, but this is a new feature for us - at the moment the store credit is earned and used online only.
Store credit cannot be applied retroactively to past purchases made without being logged in to your Xtreme Swim Rewards member account.
Have a specific question not on this list? Contact us by phone or email and we'll be happy to help!
If You Have More Questions
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